• Terms and Conditions

Terms of Service

  • Governing Law
  • These terms shall be governed by and construed in accordance with the laws of Japan.
  • Import Duties and Taxes
  • Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
  • Product Characteristics
  • guépard products faithfully reproduce vintage originals and intentionally retain details based on historical design philosophy. As our products involve artisanal processes, slight individual variations may occur.

Refund & Return Policy

  • Customer Convenience Returns
  • For international orders, we generally do not accept returns or exchanges for personal reasons, such as style preferences or size mismatch.
  • Defective or Wrong Items
  • In the unlikely event that you receive a significantly defective or incorrect item, please contact us within 7 days of delivery.
  • Condition for Returns
  • Returned items must be unused, unadjusted, and in their original packaging. Frames that have had lenses replaced are not eligible for return.

Shipping Policy

  • Handling Time
  • Orders are typically shipped within 3 to 5 business days after order confirmation.
  • Carriers
  • We ship via EMS. A tracking number will be provided via email once the shipment is complete.
  • Undeliverable Packages
  • If a package is returned to us due to refusal of customs duties or long-term absence, the customer will be billed for the return shipping costs, customs fees, and all associated expenses incurred.
  • Shipping Fee
  • A flat rate of 10,000 JPY applies to all international shipments, regardless of the destination.
  • Shipping Method
  • Items are shipped via EMS. The shipping fee includes insurance for the package.
  • Multiple Items
  • Even for orders containing multiple items, the flat rate of 10,000 JPY will be applied per order.

Fitting & Adjustment

  • Regarding Fitting
  • All frames are shipped in a standard alignment. To ensure a comfortable fit and optimal vision, we strongly recommend visiting a local professional optician for custom fitting and lens installation.